How can we help?

By direct deposit (EFT) into our Standard Bank account. The banking details are shown after you order, in your invoice email and in your Client Zone. Ozow instant EFT is not available yet.

Your account number (it starts with VW) is created when you order. Use it as the payment reference so we can match your payment to your account.

Your first invoice only charges for the days left in the month you join. After that you are invoiced for the full month on the 1st of each month.

Log in to Client Zone and open Billing. You can print any invoice or save it as a PDF.

We set up your service when we see the deposit in our bank account. Using your account number as the reference makes this faster.

Log in to Client Zone, open Email, choose your domain and add a new address. Your domain must be live first.

Use the Webmail link at the top of any page, or the Open webmail button in your Client Zone.

Log in to Client Zone, open Email and set a new password for that address.

Yes. Use the settings in the table below in your phone's mail app.

Open the login page and choose Forgot password. Check your spam folder too.

Log in to Client Zone and open Analytics.

Yes. Choose "I already have a domain" at checkout and we will help you point it to your new service.