Last updated: 2026/10/04
VukaWeb, a trading name of BUYCLUB (PTY) LTD, registration number 2025/268225/07, sets out below our policy on refunds and cancellations for our monthly hosting and website packages.
Due to the immediate and non-recoverable costs incurred on your behalf — including domain registration, hosting provisioning, and AI-generated website creation — payments made for our Starter, Growth, or Pro packages are non-refundable once processed.
Packages are billed monthly. Cancelling your subscription stops future billing but does not entitle you to a refund for the current or any prior billing period already paid.
Domain registration fees are paid to the relevant domain registry via our registrar partner and are non-refundable once a domain has been registered, regardless of subsequent cancellation of your VukaWeb package.
You may cancel your subscription at any time by contacting us at billing@vukaweb.co.za. Cancellation takes effect at the end of your current billing period, and your services (website, email, hosting) will remain active until that date.
If you experience a genuine service failure attributable to VukaWeb (e.g. extended hosting downtime), please contact us — we assess such cases individually and may offer a credit toward a future billing period at our discretion.
For any billing or cancellation queries, contact billing@vukaweb.co.za.